Refund Policy

1. Overview

At Ashfordroyalehotel, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.

2. Refund Eligibility

Refunds are available for services that have not been fully rendered or if there is a defect in the service provided. To be eligible for a refund, you must submit a request within 14 days of the purchase date, providing proof of purchase and a detailed explanation of the issue.

3. Non-refundable Items

Certain services, such as consulting sessions or custom project work that has already commenced, are non-refundable unless we determine that the service was not provided as described.

4. Requesting a Refund

To request a refund, please contact our support team via email at ashfordroyalehotel@gmail.com with your order number and reason for the refund. We will review your request and notify you of the decision within 10 business days.

5. Processing Refunds

If your refund is approved, the amount will be credited to your original payment method within 7–14 business days. Please note that your bank or credit card company may take additional time to process the refund.